For general inquiries or technical support, contact one of the following numbers or visit a SoftBank Shop near you.

Business hours: 9AM-8PM (for general information)
From SoftBank handset: 157 (toll-free) - Press "8" for English support
From landline: 0800-919-0157 (toll-free) - Press "8" for English support

From host country: +81-3-5351-3491 (free of charge if calling from a SoftBank handset)

For inquiries about SoftBank Connect Card setup, operating instructions and other technical issues.
Business hours: Mon.-Fri. 9:00a.m.-7:00p.m. / Sat., Sun., and Holiday 9:00a.m.-5:00p.m.
From SoftBank handset: *5525 (toll-free)
From landline/handset/PHS: 0088-21-5525 (toll-free)

Business hours: Mon.-Fri. 9:00a.m.-7:00p.m. / Sat., Sun., and Holiday 9:00a.m.-5:00p.m.
From SoftBank handset: 151 (toll-free)
From landline/IP phone: 0800-1700-151 (toll-free)