【Revision】 IMPORTANT INFORMATION Software Update for SoftBank Handset Users
August 8, 2008
Thank you for using SoftBank Mobile.
Fault described below has been found on some SoftBank Handsets.
Software to resolve the fault will be made available via Software Update.
Please accept our apologies for any inconvenience. We appreciate your understanding and ask for your continuous support for our products and services.
1. Identified fault
On very rare occasion, S! Mail Notice does not appear until Retrieve New Messages is manually operated.
2. Affected handsets and software update
Software Update will be available via the Network starting from the following dates.
Software Update also includes other enhancements for the handset.
We encourage all users to download the new software.
| Handset | Date of Software Update Available |
|---|---|
| 913SH | July 29, 2008 |
| 816SH | July 29, 2008 |
| 920SH | July 29, 2008 |
| 820SH | July 29, 2008 |
| 821SH | July 29, 2008 |
| 913SH G | August 8, 2008 |
| 822SH | August 8, 2008 |
| 823SH | August 8, 2008 |
| 921SH | August 8, 2008 |
| 920SH YK | August 8, 2008 |
| 922SH | August 8, 2008 |
Note:
After the software update, the default setting of Roaming Autosetting of S! Mail Incoming Options will be changed to "Auto Download." The setting manually set by the user will not be affected by the software update; however, the setting after operating All Reset or Reset Setting will also be changed to "Auto Download" after the software update.
When "Auto Download" is set to "Roaming AutoSetting" abroad, connection fees may become expensive. We encourage users to change the setting according to your usage situation. For details, see the following page.
(Note: This site is only available in Japanese.)
"Useful Information for Packet Communication"
For how to check the settings of S! Mail Incoming Settings, see the following page.
(Note: This site is only available in Japanese.)
"Global Roaming Service ?How to set S! Mail Incoming Settings"
< Software Update Precautions >
- Before updating software, turn power off to end all active functions/applications, then restart handset.
- Make sure battery is fully charged or charger is connected; a low battery may cause update failure.
- Implement Software Update in a place where signal is strong and stable. Do not remove battery during Software Update.
- If USB is connected to the handset, disconnect it before Software Update.
- Do not remove battery during Software Update. If Update fails to complete after about 25 minutes, remove and reinstall battery before retrying. If Update still fails after retrying, bring the handset to the nearest SoftBank Shop.
- Other functions are disabled during Software Update. When other functions are active, Software Update cannot be implemented.
- Software Update should not affect Phone Book entries, images, sounds, etc. saved on the handset. However, handset data may be lost due to hardware failure, damage, or water damage etc. Always back up important information before using Software Update.
- Connection fees do not apply to updates (including checking, downloading and rewriting).
For specific directions on updating the software, refer to the following.
