IMPORTANT INFORMATION To SoftBank 830N/930CA Users
July 1, 2009
Thank you for choosing SoftBank handsets.
We have found that SoftBank 830N and SoftBank 930CA handset models have a problem detailed below. If you are using one of these models, install the latest software updates in your handsets to resolve the problems. The software updates are available online. We apologize for any inconvenience this may cause you.
SoftBank Mobile will continue its efforts to provide our customers with good products and services. Thank you very much for your understanding and being loyal customers.
1. Identified problems
Affected models
| Models | Release | Software Update Available | Links for Software Updates |
|---|---|---|---|
| 830N | February 26, 2009 | July 1, 2009 | |
| 930CA | February 26, 2009 | July 1, 2009 |
Note:
The software updates are available for 3 years. This period may be extended without a prior notice.
Details of the problems
[SoftBank 830N / SoftBank 930CA]
In rare cases, users' action on their handsets causes a handset hung-up or a power reset.
- If the source of the problem above is in the handset software, the problem will be resolved by upgrading the software with the software version of this release.
- The software version of this release also includes other updates to give better performance to SoftBank 830N and SoftBank 930CA.
2. Starting dates to offer the software updates online
[SoftBank 830N / SoftBank 930CA]
July 1, 2009
3. Software download links
For the details of the processes of the software updates, click the Links for Software Updates on the table above.
< Software Update Precautions >
- If your handset has history of a failure, water-damage or any other damage, installing the update in the handset may sometimes erase data you saved on it. We recommend that you back up the data before you start the update.
- Before you start upgrading the software, be sure to turn off your handset in order to end all programs currently running and turn it on again to start upgrading it.
- While you are installing the update, keep enough battery level and connect your handset to the charger as well; low battery during the update may cause an update failure.
- Get best signal strength on your handset and do not navigate when you install the update.
- Installing the update may take some time to complete. (This may take about 30 minutes depending on condition of your wireless connection.)
- Disconnect a USB cable, if connected.
- Do not remove a battery during the software update. If the update is not completed in about more than 30 minutes, remove the battery and reinsert it before a retry. If the retry still fails, bring the handset to your nearest SoftBank shop.
- While a software upgrade is progressing, all the other functions of a handset are disabled. In other words, when the other functions are active, the update can not be installed.
- Packet transmission fees do not apply when you install updates (including checking, downloading and rewriting).
