Spam mail and Nuisance calls are a serious problem, and can lead to serious trouble in some cases. SoftBank is constantly taking steps and will continue efforts to counter this annoyance. Find out what you should do when you receive such mail or calls, and what you can do to avoid receiving them.
Spam is e-mail created by randomly combining characters to form actual e-mail addresses. Additionally, replying to spam causes your e-mail address to be added to the sender's address list, generating more spam. Certain malicious spammers collect e-mail addresses from Internet forums and bulletin boards.
Introducing Simple Settings! Enable multiple mail blocking settings simultaneously. Use Simple Settings for easy and effective spam blocking. Note that the Reject Spoofing Mail setting cannot be changed *1 .
- *1 Spoof mail will always be rejected.
- *2 Register addresses in the "exempt list" to receive forwarded mail or mail from mailing lists.
- *3 S! Addressbook Back-up (SAB) (¥105/month) is required to use Tomodachi E-mail Filter. Reject Spoofing Mail takes priority over Tomodachi E-mail Filter.
- *4 In order to assure user safety, beginning in June 2008, Refuse Mail with URL Links will be set to ON for new contracts, contract upgrades and additional handset purchases.
- Recommended blocking settings will be automatically configured for new Keitai Basic Pack or S! Addressbook Back-up (SAB) subscriptions. (Settings may vary depending on customer requests at time of application.)
- Spam e-mail blocking can be used for free without Tomodachi E-mail Filter.
- Amounts shown include consumption tax.
Please report any spam mails to the Spam Reporting Center.
How to report spam
Select forward message mode. Using single-byte characters, enter sender's telephone number or e-mail address and time/date received at the beginning of spam message. (Separate items by commas; see example below) Then forward message to the Spam Reporting Center.
- SoftBank is taking measures to suspend service or cancel contracts of customers who send spam.
- As prescribed by law, information sent to the Spam Reporting Center may, in some cases, be submitted to the Ministry of Internal Affairs and Communications, the Ministry of Economy, Trade and Industry and/or related organizations. Additionally, your e-mail address and information regarding received spam may be submitted to other mobile phone and/or PHS service carriers for the purpose of dealing with the issue. If you do not want personal information disclosed to government agencies and/or other carriers, do not contact the Spam Reporting Center.
- Anti-spam settings described above do not apply to iPhone 3G.