Account Terms

Receive or make calls while balance remains

• Account usage period varies depending on number of Prepaid Cards registered.
• Usage period starts the day after user or Prepaid Card registration.
• Register multiple Prepaid Cards to extend usage period up to 360 days.

• Outgoing calls cannot be made if balance is zero or account has expired.
• If balance is under ¥9 only toll-free calls can be made from a valid account.
• If balance runs out during call, you will be disconnected 30 seconds after warning tone.
• Account expiration automatically terminates 3G Prepaid Messaging Service.
• Balance must be used before expiration date. Upon expiration, remaining balance zeros out. There are no refunds.
• Please confirm current balance and expiration dates.

Phone Number Terms

Receive calls while phone number remains valid.

• Number remains valid for 360 days after account expiration.
• Register a Prepaid Card before expiration date to keep the number.

• Failure to register a Prepaid Card within 360 days automatically terminates user registration, invalidating the phone number.
• Receive voice calls or text messages up to 128 characters while number remains valid. Only toll-free/emergency numbers can be called.

Example: Registering a Prepaid Card for the first time

• *1 Unlimited Mail Service will be automatically terminated when the account period expires.

• Failure to register at least one Prepaid Card within 360 days of initial date of SoftBank Prepaid Service contract results in automatic termination of contract.

Toll-Free Numbers

Call these numbers toll-free within the guidelines explained under "Phone Number Terms" shown above, even if usage period explained under "Account Terms" shown above has expired.