For any inquiries regarding Mobile Data Communications plans and services, please contact us at the following numbers.
Business hours: 9AM-8PM (for general information)
From SoftBank handset: 157 (toll-free) - Press "8" for English support
From landline: 0800-919-0157 (toll-free) - Press "8" for English support
The above numbers cannot be called from overseas.
From host country: +81-3-5351-3491 (free of charge if calling from a SoftBank handset)
For any inquiries regarding C02SW and C01SW setup and operation, please contact us at the following number.
Business hours: 9AM-9PM (for general information)
From landline / handset / PHS: 0120-21-2877 (toll-free) - Japanese only
03-6302-3940 (charged) - Japanese only
The toll-free numbers cannot be called from overseas.
For any inquiries regarding C01HW/C02LC/C01LC/C01SI setup and operation, please contact us at the following numbers.
Business hours: 9AM-9PM (for general information),365days / year
From SoftBank handset: *5525 (toll-free)
From landline: 0088-21-5525 (toll-free) - Japanese only
Please note that you cannot call the above numbers from overseas.
Your call may be recorded and used for our analysis of your inquiry to determine the appropriate response, improvement of our service, training of operators, or smooth performance of tasks. To improve our services, we may ask you to evaluate the operator who assisted you. Content recorded and provided will never be used for any other purposes.
Please double-check the phone number you're calling to avoid dialing mistakes.