- Automated Voice Guidance
- Service Hours 24 Hours, 7 Days A Week
- Representative Assistance
- Service Hours Weekdays, 9AM to 7PM
Weekends & Holidays, 9AM to 5PM
1 Toll free service not available when calling from outside Japan.
If questions/issues cannot be resolved via automated voice guidance, please request representative assistance.
Following voice guidance, press the number corresponding to your service need. After connecting, use shortcuts to jump to desired menus. Items with ♦ require the 4-digit pin number from your contract.
Beyond 91 days of iPhone purchase date, fees will be assessed for assistance with iPhone operations, iTunes syncing and settings, and other technical support. See more details here.
- Automated Voice Guidance
- Service Hours 24 Hours, 7 Days A Week
- Representative Assistance
- Service Hours Weekdays, 9AM to 7PM
2 Toll free service is not available when calling from outside Japan.
If questions/issues cannot be resolved via automated voice guidance, please request representative
assistance.
